CRM software solutions help you to manage your business customers and streamline all facets of customer interaction. Using CRM software you can easily identify individual customer preferences, improve customer relationships, exploit customer retention, and develop customer loyalty. Relatively than just managing customers, an efficient
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Interactive voice response (IVR)allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.
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